Refund Policy
Status Saver & Video to MP3 · MobileByteSensei Last updated: 3 September 2026
What can be purchased
The app is free. The only purchase is a one-time ad-removal upgrade. There is no subscription, no recurring charge, and no trial that converts into a payment.
How refunds work
All purchases are processed by Google Play, so refunds are handled by Google under the Google Play refund policy — not by us directly.
Within 48 hours of purchase, you can usually request a refund yourself:
- Open the Google Play Store app.
- Tap your profile icon → Payments & subscriptions → Budget & order history.
- Select the purchase and choose Refund or Report a problem.
Or request it on the web at https://play.google.com/store/account/orderhistory.
After 48 hours, Google reviews requests case by case. Email us at mobilebytesensei@gmail.com with your Google Play order number and what went wrong, and we will support your request with Google. We cannot issue the refund ourselves, but we can and do advocate for it.
When we will always back a refund request
Write to us and we will support your claim without argument if:
- ads still appear after a successful ad-removal purchase, and reinstalling or restoring the purchase does not fix it;
- the purchase was charged more than once;
- the app does not launch or is unusable on your device after purchase;
- you were charged for something you did not buy.
Restoring a purchase you already made
If you reinstall the app or move to a new device, the ad-removal upgrade restores automatically as long as you are signed in to the same Google account that made the purchase. A different Google account will not carry the purchase — that is a Google Play rule, not ours.
If it does not restore, contact us before requesting a refund; it is usually fixable in a minute.
Statutory rights
This policy does not limit any refund or cancellation right you have under consumer law where you live.
Contact
mobilebytesensei@gmail.com — include your order number and we will respond.
MobileByteSensei · India